As part of Mercy Medical Group's commitment to our patients, we offer the services of Patient Advocates for help working through the difficult situations that arise from time to time. Our Patient Advocates, Shawnna Susac and Rosalind Berniard, work together with patients and staff to help improve patient satisfaction and customer service.
If you ever have a problem with Mercy Medical Group's service, any of our staff are available to assist you. We're all here to help when you have questions about billing, referrals or any other concern that may develop during the course of your care.
Now you have an added resource in the Patient Advocates. Shawnna and Rosalind are instrumental in assisting patients to reach a satisfactory resolution through their initial contact and serve as mediators in helping everyone involved to reach a mutual understanding of the situation.
Shawnna Susac is available to assist patients at our San Juan, Fair Oaks, Roseville, Folsom and Placer Center for Health locations. She can be reached by calling (916) 536-3609.
Rosalind Berniard is available to assist patients at our Midtown, Natomas, Laguna, Timberlake and Big Horn locations. She can be reached by calling (916) 733-5905.
